What is Live Platform?
Live Platform is a suite of enterprise voice tools integrated with the major UC platforms to enhance their capabilities and streamline operation and management.
Live platform supports Teams, Zoom and Webex via a per-user subscription service.
Streamlined Service Delivery via AudioCodes Live Platform
Benefits of moving to a voice managed service
Security and Reliability
- AudioCodes is the leading global enterprise SBC vendor
- Built on Microsoft Azure
- Enhanced business continuity
- High availability and redundancy
Optimise Costs
- Reduced operational and onboarding costs with fewer systems to deploy and manage
Flexibility and Scalability
- Flexible routing between multiple platforms
- Speedy implementation and onboarding
Microsoft Teams Calling and Productivity Applications
AudioCodes Live Platform provides a comprehensive and highly reliable phone experience for Teams users. You can enjoy high-quality Direct Routing connectivity to the PSTN and your existing telephony systems, as well as add-on applications for conversational IVR, interaction recording and AI-powered interaction analytics.
Simplify Your Journey to Microsoft Teams Voice
Live Platform is offered in two alternative deployment models to best suit your organisation’s specific needs, network structure and applications:
SaaS Platform
> Suitable for customers looking for a straightforward and rapid deployment.
> The customer setup and data store are implemented on AudioCodes’ SaaS platform.
Dedicated Managed Service
> Tailored for customers with specific compliance or security requirements.
> The customer infrastructure and data store are implemented on a dedicated instance, either in AudioCodes Azure or on the customer cloud.
Teams Phone Managed Service
Essentials
- 24×7 Support
- Incident Management
- Direct Routing as a Service*
- Telephony Device Support
*Pricing available for CP/OC/Mixed Managed Service
Enhanced
Includes all the features of Essentials, with the addition of:
- Service Delivery Manager
- Technical Success Architect
- End User Enablement
- Add/Move/Change Requests
- Number Management
- Voice Policies & Dial Plans
- Remote Device Monitoring & Support
- Product Roadmap & Software Lifecycle Management
- Self-service portal for employee lifecycle management
Elite
Includes all the features of Enhanced, with the addition of:
- Global Customer Success Director
- User Lifecycle Management
- Device Asset Management
- PSTN, P2P and Conference Call Quality Analytics
- Call Quality Dashboard
Voice Managed Services Ecosystem
Why partner with AVI-SPL?
End-to-End PSTN Issue Resolution
Vendor Escalation Management
Rapid Onboarding Services
Global Availability & 24x7 Support Expertise
Save Time & Money
Consolidate Your Managed Services
Contact us
Partner with AVI-SPL to embrace cloud calling solutions – empower your workforce and elevate customer experience. Talk to our UCC team today to start the conversation on how we can revolutionise your calling and contact center environments.