Global Support and Maintenance

AVI-SPL’s service operations keeps your office and work-from-home teams connected and productive, whether they are across the street or around the world. Our Global Support and Maintenance solutions ensure your AV and UC software and hardware remain available to your staff to enable group collaboration anytime, anywhere.

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24/7 support from four global service operations centers

AVI-SPL service center locations

Our four Global Support Operations Centers deliver live help desk support 24x7x365. AVI-SPL’s support teams are always ready to help no matter when, or where, your teams are located.

Technicians located in AVI-SPL offices and other strategic locations provide customized support services. Service technicians speak local languages to prevent language barriers.

With distributed GSOC’s and technicians around the world, we understand local intricacies and methods. Our four GSOCs are in the U.S., U.K., and EMEA.


Proactive issue resolution and preventative maintenance

The global services team is your partner in creating a return on your technology investment. AVI-SPL’s service technicians can develop a complete lifecycle support strategy including issue resolution, upgrades, and preventative maintenance.

Together, we can keep your technology-enabled spaces functional and your distributed workforce productive. Our goal is to pinpoint and address potential issues before they affect your end users.

Expert technology support technicians

AVI-SPL has one of the largest and most knowledgeable AV, UC, and collaboration technology engineering and support teams in the world. Our technicians’ experience and skill set allow us to maintain any technology found in your environment. Over 500 employees report to customer sites daily to address niche or custom client needs.

In addition, more than 200 service center team members provide all other tech support, including remote helpdesk support, local on-site technician dispatch, conference production, and other support services.
Our expert AV/UV technicians hold various industry and manufacturer certifications and receive continuous training on innovative technologies. A sample of certifications include:

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  • AMX
  • Biamp
  • Cisco
  • Crestron
  • Extron
  • Microsoft
  • ITIL
  • Pexip
  • Poly
  • QSC
  • Shure

Flexible, scalable service solutions

AVI-SPL offers both on-site resources and remote technology support services. Service level agreements are available in several tiers, with a variety of additional add-on “plus” options you can tailor to your specific needs. AVI-SPL can support the full spectrum of AV and UC technology in your collaboration ecosystem.

Meeting solutions

Unifed Communications and collaboration

Deliver the UCC applications your teams rely on to stay efficient and productive.


Customer Care Program helps AVI-SPL Win Frost and Sullivan Award

Read the Frost & Sullivan 2018 Global Managed Video Conferencing Service Growth Excellence Leadership Award report.

Meeting solutions

Technology Partners

Discover the tech partners we work with to deliver flexible collaboration solutions.

The answer to your global technology support needs

Our four Global Support Operations Centers deliver live help desk support 24x7x365. AVI-SPL’s support teams are always ready to help no matter where your teams are located.

AVI-SPL goes beyond traditional reactive service offerings. Global Support and Maintenance options, Managed Services, and the award-winning AVI-SPL Symphony application deliver a well-rounded approach to proactive technology monitoring, management, service ticket resolution, and support analytics.

24x7x356 help desk access, the ability to provide a global SLA, and a providing you with a single point of contact give you back time, energy, and resources to achieve your business goals. AVI-SPL support services keep your on-site and remote staff connected throughout the lifecycle of your AV and UC technology, enabling efficient team collaboration.