AVI-SPL Symphony is a user experience management application for collaboration technologies. Symphony simplifies user engagement, improves meeting success, and enables business outcomes. This multi-tenant cloud-based application helps you easily monitor and manage meeting rooms and devices.
Features include monitoring, control, scheduling, ticketing, and analysing of the supporting collaboration technology estate and meetings within your organisation.
Deploying AVI-SPL Symphony provides an integrated end-to-end collaboration workflow, a single-pane view into the supporting technology estate, and actionable business intelligence. This drives the desired user experience and adoption.
Stop guessing and start tracking
Your UC and meeting solutions working seamlessly together
Drill down into every aspect of your UC and collaboration technology
Actionable Business Intelligence
Understand utilisation and system performance trends
How Symphony works
Providing an improved experience for both end users and Symphony operators, Symphony delivers a proactive approach to monitoring and controlling your collaboration environment. It will alert you to the problems in your estate before they impact end users.
Symphony connects to common meeting solutions, video conference applications, and devices from technology leaders like Cisco, Crestron, Microsoft, Poly, Samsung, Shure, Zoom, and others. It also integrates with popular service ticketing applications, like ServiceNow and Salesforce.
Symphony enables your technical resources to keep technology functioning optimally. At the same time, you’ll reduce the need to utilise multiple windows and applications to monitor the different collaboration systems within your multi-vendor environment.
With a single window, you will be able to view every device, room, ticket, and meeting. You can monitor meetings live, and remotely troubleshoot issues, and be well-informed when you make decisions about your technology investments.
Key features of Symphony
- Free-up IT resources – Symphony streamlines and improves insight into your UC and meeting environment – enabling faster issue identification and root cause analysis with less troubleshooting time. This frees your technology managers to focus on the overall value of your AV and UC technology to the company.
- Single-pane view – Go beyond vendor-specific monitoring and management tools and save time and resources with Symphony’s single-pane view into your meeting spaces, including video conferencing technologies, displays, audio devices, sensors, PDUs, and more. With a single portal to see the health, scheduling, and ticketing of rooms, and setting thresholds for how faults are designated. You can also proactively monitor and resolve issues before meetings and users are impacted.
- Integrated end-to-end collaboration workflow – Use Symphony to schedule a meeting and the meeting space via Microsoft Exchange. Action Symphony help desk tickets through ServiceNow. Monitor the status of all the devices supporting your conferencing. Symphony provides a seamless meeting experience, both in the meeting rooms and for the technical resources supporting those spaces.
- Actionable business intelligence – Understand how technology and spaces are used, what technologies or locations cause the most trouble spots. Also, see how quickly issues are resolved to create continued service improvement for end-users. You’ll quickly assess this with Symphony’s dynamic dashboards and in customisable reports to track cost savings, meetings, rooms, service tickets.
RMIT case study
AVI-SPL’s Symphony user experience management application is helping deliver a remarkable teaching and learning experience to the students, faculty, and staff at RMIT University.
The Symphony technology ecosystem
Symphony natively monitors and controls more devices than any other AV or UCC management application. The Symphony Adapter Marketplace enables both the AVI-SPL team and third-party developers to write and submit adapters, integrating additional products for Symphony customers.
With an expansive catalogue of certified technologies, we provide our customers the best collaboration experience, increased productivity and efficiencies, and ROI on their investments.
What does Symphony mean for you?
With Symphony, you’ll simplify administration and increase staff efficiencies with auto-generated service tickets for proactive resolution. Symphony can open, update, and close tickets within those platforms, based on threshold violations, saving you valuable time. Regularly scheduled or ad-hoc room sweeps ensure rooms are ready to go, reducing end-user-initiated tickets and impact on their meeting experience.
With its reporting and analytics, you’ll leverage valuable insights to provide continuous service improvement, help make technology investment decisions, and unlock new value for your organisation and your users.