MTR Pro Tier II Support


24×7 support for Microsoft Teams Rooms certified devices


Microsoft Teams Conference Room

How to keep MTR Pro services with human support


Effective September 30, Microsoft will discontinue Microsoft Teams Rooms (MTR) Premium licenses and replace them with MTR Pro licenses. MTR Pro includes AI-based remediation, but no human support.

AVI-SPL, a Microsoft Managed Partner, collaborated with Microsoft to introduce a new MTR Pro add-on service to maintain premium-level service.

Our MTR-Pro Tier II Support provides 24×7 remote technical assistance for any MTR Room incident that cannot be resolved through AI-based remediation efforts.

Microsoft MTR Pro + AVI-SPL MTR Pro Tier II Support
= legacy Microsoft MTR Premium support level and cost

Microsoft MTR Premium Support

  • Monitoring

  • Tier I – AI-based remediation

  • Tier II – Service Operations Center support
  • 24×7
  • Certified MTR devices & peripherals

Microsoft MTR Pro Support

    • Monitoring

    • Tier I – AI-based remediation

    • Certified MTR devices & peripherals

Our MTR Pro
Tier II Support

  • Tier II – AVI-SPL human technical support 24×7

  • Certified MTR devices & peripherals

  • MTR Pro reported incidents
  • Microsoft MTR Pro add-on

AVI-SPL MTR Pro Tier II support is available as an add-on to your Microsoft MTR Pro license. 

(*note that global pricing is in USD and subject to GBP conversion rates, pricing shown is approximate value based on current USD to GBP rates)

We provide end-to-end MTR lifecycle support

Additional Microsoft Teams services

Choose options to add onsite support, unlimited onsite dispatch, support for all devices, and more.

man with hard hat icon

Elite Maintenance for MTR rooms

  • 24×7 Tier -Tier 3 for all in-room devices
  • OEM RMA support
  • Unlimited onsite dispatch – any device
IT support rep with headset icon

Remote Managed Services

  • Monitoring of any collaboration device
  • Proactive Tier 1-Tier 3 technical support
  • Incident management
  • Problem management
  • Reporting and analytics
cloud icon with arrows

Cloud Adminstration Services for MTR rooms

  • User, license, and device provisioning
  • Firmware/application upgrade ring management

Take advantage of MTR Pro Tier II Support.

Contact us today.