Digital workplace services provider, AVI-SPL, will unveil the latest version of its patented Symphony user experience management application at InfoComm 2019

TAMPA, Fla. – June 11, 2019 – Taking aim at further improving the digital workplace experience, AVI-SPL, the leading digital workplace services provider for organisations globally, will launch Symphony 4.7 this week at InfoComm 2019. The latest installment of the technology services provider’s patented user experience management application, Symphony 4.7 is highlighted by its increased business intelligence and actionable analytics.

With Symphony, AVI-SPL’s Global Service Operations team,  or its customer’s internal IT department, can track and collect vital information like ticket priority, room utilization, attendance tracking, as well as device activity and health to optimize the user experience.

“Symphony is designed to enhance the employee and guest experience in today’s digital workplace,” said Laurie Berg, AVI-SPL’s director of product management. “The addition of these actionable analytics will provide organisations with the vital data they need to make more informed and accurate business decisions. We’re very excited for our customers to begin seeing and utilizing these significant metrics.”

According to a study conducted by Forrester Research titled, “Total Economic Impact of AVI-SPL’s Digital Workplace Solutions,” AVI-SPL – utilizing Symphony and its services team – were able to increase its customers’ conference room utilization by 20 percent, reduce total cost of ownership by 60 percent, and increase productivity value capture by $11.9 million over a three year period for typical large enterprise organisations. The common factors included technology that was reliable and easy-to-use, diminishing the time wasted attempting to start a meeting, and ultimately improving the meeting room experience for all participants.

Additional benefits included in Symphony 4.7 Upgrade:

    • Integrated end-to-end collaboration workflow: Expanded integration with leading cloud services partners, providing visibility to all meeting resources, like scheduling and service ticketing, on a single platform.
    • Expanded adapter library: Streamlined integration with leading collaboration technology manufacturers’ devices, data aggregators, and controllers
    • Broadened focus on proactive monitoring: Guarantee a great user experience by ensuring high-quality performance. Conduct adhoc sweeps of devices per room, location, or account to quickly see which rooms are “ready”, have “warnings”, or are “not ready”, access tickets via the room view or ticket map view, and take appropriate action.

Berg added, “AVI-SPL’s main goal with Symphony is to simplify user engagement, improve meeting success, and create better business outcomes for a successful digital workplace strategy. With Symphony 4.7, we believe we’re accomplishing that.”

Check out a live demonstration of Symphony 4.7 at AVI-SPL Booth #3852 at InfoComm 2019 in Orlando from Wednesday, June 12 through Friday, June 14.

To learn more about AVI-SPL and Symphony, visit


AVI-SPL is a digital workplace services provider that works with organisations globally to improve team collaboration and unlock new business value. The largest provider of collaboration technology solutions, which includes its award-winning managed services, AVI-SPL’s highly-trained team works hand-in-hand with organisations worldwide – including over 80% of Fortune 100 companies – to strategize, design, deploy, manage and support AV and UC solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved. Visit to learn more, or connect with AVI-SPL on Twitter and LinkedIn.


Media Contact:
Anthony Salveggi

Public Relations Manager | AVI-SPL
Mobile: +1 (813) 956-6029