Five9 Intelligent CX Platform
Five9 is a leading CCaaS Platform that empowers contact center agents to engage with customers across their channel of choice, provides your managers with visibility into contact center performance, and brings overall agility to your business.
AVI-SPL and Five9 brings the power of people and technology to enable you to drive CX success and bring Joy to CX.
Five9 Solution Overview
The Five9 Intelligent CX Platform offers contact center organisations of all sizes the speed, scalability, and agility to deliver fluid experiences that empower agents and delight customers — all while providing the analytics and insights needed to drive meaningful business outcomes.
Five9 Intelligent CX Platform Named a Leader in the 2023 Gartner® Magic Quadrant™ for CCaaS
Five9 has been recognised by Gartner as a Leader in the August 2023 Magic Quadrant for Contact Center as a Service for its offering, the Five9 Intelligent CX Platform.
The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.
Stronger Together
Together, AVI-SPL and Five9 work to make your contact center powerful with innovative tools that fit your organisations unique needs.
The power of our people and our CCaaS platform make the difference.
Whether you are looking to transition from on-prem to the cloud or are looking for AI products to enhance your agent and customer experience, we can successfully support the needs of your business.
Trusted platform
Five9 is your trusted leader in the contact center industry and has been verified by trusted analysts such as Gartner, Metrigy, Frost & Sullivan and Forrester.
Customer-first culture
Together, we take pride in our combined tenured and highly engaged team members who are not only experts in their fields but also passionate about delivering exceptional customer support.
Expand customer engagement
The Five9 Intelligent CX Platform helps you support your customers across the wide array of channels available today – as well as the emerging channels of tomorrow. Voice, email, SMS, webchat, and social messaging apps are used interchangeably by customers who expect continuity across and between these channels.
AI powered customer experience
Leverage intelligent AI in the contact center to Improve customer and agent experiences, reduce costs, and boost upsell and cross-sell opportunities to future proof your contact center.
Videos
[eBook] Intelligent CX: Deliver on the New CX Promise by Blending People & Technology in a Budget Conscious Way
Aberdeen conducted a survey of 587 CX leaders from around the world, representing companies of various sizes and industries, to understand the key trends and best practices influencing their activities. The findings revealed that business leaders worldwide face numerous operational challenges affecting their activities.
