Expert voice deployment by UCC experts

Cloud Calling Solutions to Elevate Collaboration and Customer Experience

AV Installation Team

The move to
Cloud Calling

Utilise AVI-SPL’s Unified Communications technology and expertise to empower employee collaboration and customer service.

 

Our experienced teams with combined decades of voice engineering experience can integrate calling solutions into your existing UC environment or help you choose the best solutions for your needs.

AV Installation Team

PBX phone systems proffer a number of remote access challenges and limit the potential for integrating modern cloud-based applications and services, as well as requiring complex licensing, which can be challenging to manage when working to accommodate a mixture of in-office and hybrid workers. Legacy phone systems lack the flexibility required for forward thinking organisations in the digital age.

With our knowledge of the UK and Ireland communications market, we understand the challenges currently facing large enterprises. As increasingly more organisations switch to a hybrid working environment, allowing employees to work remotely as well as in a central office, legacy on-premises PBX phone systems present several limitations for effective collaboration between employees and for providing the highest level of service to customers.

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This is why leveraging Cloud Calling and Contact Center solutions is so important. Our cloud-based Unified Communications services support your workforce in all locations, as well as elevating the customer experience.

Meet our people

Our Voice and Unified Communications experts are here to help you navigate the migration from legacy phone systems to cloud calling services. We tailor modern communications solutions to the exact needs of your organisation.

Craig Bentley

Director, UCC Practice EMEA & APAC

Mark Frost

BDM – UCC, UK & Ireland

Chris Irons

Senior Solutions Architect - UCC

Caroline Sorton

BDM – UCC, UK & Ireland

Rob Billinghurst

Senior Solutions Architect - UCC & Service

Chris Fitzsimmons

Senior Solutions Architect – UCC

Partners

We work with these leading cloud calling providers and more.

Unified Communications for
Seamless Collaboration
AV Installation Team

Whether they are based remotely or on-premises, your employees can communicate and collaborate in real-time, helping you to foster a strong community culture and resulting in a more productive, engaged workforce.

Unified Communications as a Service (UCaaS) integrates voice calling, video, chat and file sharing via a single cloud based platform, empowering your entire workforce.

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CCaaS Solutions
AV Installation Team

The CCaaS platform elevates communications and collaboration across voice calling, video, chat and file sharing, enabling efficient and effective customer service operations and team work for an agile workforce.

Contact Center as a Service (CCaaS) Solutions expand cloud calling to your Contact Center, enabling your customer service team to communicate with customers and with each other via the same integrated cloud service.

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Cloud Calling Benefits

Why migrate communications to the cloud? The UCaaS and CCaaS cloud calling models eliminate the need for traditional on-premises contact center infrastructure by providing the contact center platform as a cloud service.

Key features and benefits of cloud calling include:
  • UCaaS and CCaaS models are easily scaled up or down based on demand without the need for physical infrastructure changes
  • Cloud calling reduces costs versus purchasing and maintaining on-premises hardware
  • UCaaS and CCaaS provide a seamlessly integrated communication and collaboration platform
  • Unified Communications can be customised to meet the unique needs of your business
  • Cloud contact center solutions are highly secure, ensuring constant availability, data security and compliance with data regulations

Why partner with AVI-SPL?

On-Hand Experts

Our voice team are specialists in cloud calling, UCaaS and CCaaS solutions. With our extensive knowledge of the UK and Ireland markets and expertise in cloud calling technology, we can implement Unified Communication services that meet your needs.

Leading Cloud Call Providers

We work with leading cloud calling providers, including Microsoft Teams, Cisco Webex and Zoom, providing a familiar interface for users and simple, user friendly integration.

Bespoke Solutions

Our cloud calling and contact center solutions are designed bespoke to your unique requirements. We work with you to devise the communication solutions to best fit your organisation and collaboration culture.

Security Driven

We deliver secure cloud communication solutions for office and remote working capabilities.

Contact us

Partner with AVI-SPL to embrace cloud calling solutions – empower your workforce and elevate customer experience. Talk to our Unified Communications team today to start the conversation on how we can revolutionise communication, collaboration and interaction in your organisation.